F.A.Q. - Paybyphone

Paybyphone LogoFrequently Asked Questions

1.  How does the Parking Enforcement Officer know I’ve paid by phone?

     Parking Enforcement Officers have access to a real-time list of paid vehicles and licence plate numbers at each location through a handheld device.

2.  How does early payment work when using PayByPhone?

     PayByPhone can be used by customers remotely and in real-time, which provides customers with the ability to pay for parking at anytime and anywhere once the paid parking period has commenced. Following all regulatory signage and restrictions, customers can still park at a location prior to the paid parking period beginning. To pay for parking using one of PayByPhone’s several payment options, customers simply note the 5 digit location number to initiate payment once the paid parking period begins.
How do I add an additional vehicle to my account?

     You add or edit vehicles to your account using one of the mobile phone applications, by logging in online at www.PayByPhone.com, or by calling 1-866-234-7275.

3.  Is it safe to do a credit card transaction on a mobile phone?

     Yes. Your credit card number is encrypted when you sign up and is never entered, displayed, or spoken during a transaction.

4.  Do I get a receipt?

     Yes. You can view all your transactions by logging onto your account at www.PayByPhone.com. E-mail receipts are also available if you select the feature on your profile.

5.  Does paying by phone cost extra?

     Registering for an account is free.

     Normal parking charges and mobile phone rates apply, plus a service fee of 35 cents will be charged to your credit card per transaction.

6.  Do text message reminders cost extra?

     No. (Note: Additional charges may apply depending on your mobile phone carrier.)

7.  Who do I contact if I’m having technical problems?

     A PayByPhone customer service representative can be reached at 1-866-234-7275, or by emailing customerservice@paybyphone.com