PayByPhone parking allows customers to initiate and extend their parking sessions by making a phone call, using a mobile phone application, or logging in online. It is fast, easy, and convenient.
Once you register for an account, you use this service for any sign across the University of Guelph campus. All of our meters on campus have been changed to a PaybyPhone sign.
PayByPhone can also be used at:
-
MTO signs
-
Electric Vehicle charging stations
-
Motorcycle parking (motorcycles only)
You must park in front of the Paybyphone sign and pay using the appropriate location code on the sign.
- No need for cash or coins
- Text message reminders
- Extend your time from anywhere by phone
- View and print parking receipts online
- Easy to use mobile apps
Before you use PayByPhone, you must first register for an account.
- Smartphones: Download App directly from your app store.
- Online: Visit PayByPhone.com * CAUTION - Please ensure you ONLY use www.paybyphone.com. There has been an increase in "sponsored" websites that appear similar.
- Call: 1-866-234-7275
You will need to provide the following information:
- Phone number (mobile or landline)
- Credit card number (VISA or MasterCard)
- License plate number
Your details are saved and automatically recognized each time you pay by phone.
Step 1: When you park
You have several options to pay:
- Smartphones: Visit m.paybyphone.com or download the iPhone, Android or BlackBerry app.
- Online: Visit PayByPhone.com
- Call: 1-866-234-7275
Step 2: Enter location number
Your location number is posted on a paybyphone signs at your location or within the lot. Each area has it's own unique code!
Step 3: Enter parking time
Select how long you would like to purchase parking for.
The parking cost will be automatically charged to the credit card associated with your account. You can also receive optional text message alerts to be notified when your session is about to expire (carrier rates apply).
You can extend the length of your parking session without returning to your vehicle, but will be limited to the maximum duration permitted under local area parking restrictions. For example, you will not be permitted to extend the duration of your parking session beyond one hour in an area with a maximum one-hour time limit.
- Parking costs are automatically charged to the credit card associated with your account.
- You can receive optional text message alerts when your session is about to expire (carrier rates apply).
- You are limited to the maximum parking duration permitted under local area parking restrictions.
- Parking time is not transportable from one location to another.
- You must enter the location number of the sign directly in front of your vehicle.
- Parking enforcement officers have access to a real-time list of who has paid by phone – please pay before leaving your vehicle unattended
1. How does the Parking Enforcement Officer know I’ve paid by phone?
Parking Enforcement Officers have access to a real-time list of paid vehicles and licence plate numbers at each location through a handheld device.
2. How does early payment work when using PayByPhone?
PayByPhone can be used by customers remotely and in real-time, which provides customers with the ability to pay for parking at anytime and anywhere once the paid parking period has commenced. Following all regulatory signage and restrictions, customers can still park at a location prior to the paid parking period beginning. To pay for parking using one of PayByPhone’s several payment options, customers simply note the 5 digit location number to initiate payment once the paid parking period begins.
3. How do I add an additional vehicle to my account?
You add or edit vehicles to your account using one of the mobile phone applications, by logging in online at www.PayByPhone.com, or by calling 1-866-234-7275.
4. Is it safe to do a credit card transaction on a mobile phone?
Yes. Your credit card number is encrypted when you sign up and is never entered, displayed, or spoken during a transaction.
5. Do I get a receipt?
Yes. You can view all your transactions by logging onto your account at www.PayByPhone.com. E-mail receipts are also available if you select the feature on your profile.
6. Does paying by phone cost extra?
Registering for an account is free.
Normal parking charges and mobile phone rates apply, plus a service fee of 35 cents will be charged to your credit card per transaction.
7. Do text message reminders cost extra?
No. (Note: Additional charges may apply depending on your mobile phone carrier.)
8. Who do I contact if I’m having technical problems?
A PayByPhone customer service representative can be reached at 1-866-234-7275, or by emailing customerservice@paybyphone.com
| Rates | Payment Options |
|---|---|
| $20.50 Daily Maximum (per location) with $0.45 transaction fee | Visa, MasterCard |
| $3.25 per hour with $0.45 transaction fee | Visa, MasterCard |
| Lot | Parking Area | Paybyphone Code | Interval Payment |
|---|---|---|---|
| P01 | MTO Only | 416301 | per hour |
| P02 | MTO Only | 416303 | per hour |
| P03 | Visitor Area | 408901 | per hour |
| P04 | EV Only | 416333 | per hour, 4 HR max. |
| MTO Only | 416302 | per hour | |
| P05 | MTO Only | 416304 | per hour |
| Visitor Area | 408902 | per hour | |
| P08 | MTO Only | 416305 | per hour |
| Visitor Area | 408903 | per hour | |
| P09 | MTO Only | 416306 | per hour |
| Visitor Area | 408904 | per hour | |
| P10 | MTO Only | 416307 | per hour |
| P11 | MTO Only | 416308 | per hour |
| P12 | MTO Only | 416309 | per hour |
| EV Only | 416354 (not active) | per hour, 4 HR max | |
| Visitor Area | 416332 | per hour | |
| Student Wellness Only | 416348 | per hour | |
| P13 | MTO Only | 416310 | per hour |
| P15 | MTO Only | 416311 | per hour |
| EV Only | 416340 | per hour, 4 HR max | |
| Visitor Area | 408905 | per hour | |
| P16/Dundas Lane | MTO Only | 416312 | per hour |
| Visitor Area | 408906 | per hour | |
| P20 | MTO Only | 416313 | per hour |
| Visitor Area | 408907 | per hour | |
| P21 | MTO Only | 416314 | per hour |
| Visitor Area | 408908 | per hour | |
| P23 | MTO Only | 416315 | per hour |
| EV Only | 416341 | per hour, 4 HR max. | |
| Visitor Area | 408909 | per hour | |
| P25 | MTO Only | 416316 | per hour |
| Visitor Area | 408910 | per hour | |
| P26 | MTO Only | 416317 | per hour |
| Visitor Area | 408911 | per hour | |
| P27 | MTO Only | 416318 | per hour |
| P29 | MTO Only | 416319 | per hour |
| Visitor Area | 408912 | per hour | |
| P30 | EV Only | 416342 | per hour, 4 HR max. |
| P31 | EV Only | 416343 | per hour, 4 HR max. |
| P32 | MTO Only | 416350 | per hour |
| Visitor Area | 408913 | per hour | |
| P33 | MTO Only | 416349 | per hour |
| Visitor Area | 416346 | per hour | |
| P34 | MTO Only | 416320 | per hour |
| Visitor Area | 408914 | per hour | |
| P35 | Visitor Area | 408915 | per hour |
| P36 | MTO Only | 416321 | per hour |
| P42 | MTO Only | 416322 | per hour |
| Visitor Area | 416347 | per hour | |
| P47 | Visitor Area | 408916 | per hour |
| P48 | MTO Only | 416323 | per hour |
| EV Only | 416344 | per hour | |
| P49 | MTO Only | 416324 | per hour |
| EV Only | 416345 | per hour, 4 HR max | |
| P51 | MTO Only | 416325 | per hour |
| Visitor Area | 408917 | per hour | |
| P59 | MTO Only | 416326 | per hour |
| EV Only | 416351 | per hour, 4 HR max. | |
| P62 | MTO Only | 416330 | per hour |
| P64 | MTO Only | 416327 | per hour |
| Visitor Area | 416327 | per hour | |
| East Ring Rd | MTO Only | 416329 | per hour |
| Visitor Area | 408920 | per hour | |
| McGilvray St | Visitor Area | 416335 | per hour |
| Motorcycle | Motorcycle Areas Only | 416339 | flat rate |
Permits are not valid at Visitor Paybyphone areas.