Paybyphone

paybyphone logo

PayByPhone parking allows customers to initiate and extend their parking sessions by making a phone call, using a mobile phone application, or logging in online. It is fast, easy, and convenient.

Once you register for an account, you use this service for any sign across the University of Guelph campus. All of our meters on campus have been changed to a PaybyPhone sign.

PayByPhone can also be used in:

  • P11
  • P12 ONLY at the signs on the perimeter of the lot
  • P13
  • P19
  • P30 
  • P59 
  • MTO signs and 
  • Electric Vehicle charging stations

All of our meters across campus have been changed to PayByPhone.

You must pay using the appropriate location code on the sign in front of your vehicle, or posted in the parking lot.

Pay by phone can be used to purchase daily flat rate permits in the following locations: P13, P19, P30, P59, and MTO spaces (along with a valid MTO permit).

Paybyphone Daily Permits

After you have registered and followed the steps under How do I pay by phone:

Rather than paying by the hour at the signs you have the option to park in the outer lots and pay a flat rate of $20 per day. 

 The appropriate code will be posted on the PaybyPhone sign located in the parking lots.

This works the same as a daily permit.  Park in a legal red or yellow zone in P11, P19, P13, P30 or P59 only.  There are signs located through out those lots.  After you have processed your payment you may park for the remainder of the day.

  •     No need for cash or coins
  •     Text message reminders
  •     Extend your time from anywhere by phone
  •     View and print parking receipts online
  •     Easy to use mobile apps
Before you use PayByPhone, you must first register for an account.
  •     Smartphones:  Visit m.paybyphone.com or download the iPhone, Android or BlackBerry app.
  •     Online: Visit PayByPhone.com
  •     Call: 1-866-234-7275

You will need to provide the following information:

  •     Phone number (mobile or landline)
  •     Credit card number (VISA or MasterCard)
  •     License plate number

Your details are saved and automatically recognized each time you pay by phone.

 

Step 1: When you park

You have several options to pay:

  •     Smartphones: Visit m.paybyphone.com or download the iPhone, Android or BlackBerry app.
  •     Online: Visit PayByPhone.com
  •     Call: 1-866-234-7275

Step 2: Enter location number

Your location number is posted on a paybyphone signs at your location or within the lot.  Each area has it's own unique code!

Step 3: Enter parking time

Select how long you would like to purchase parking for.

The parking cost will be automatically charged to the credit card associated with your account. You can also receive optional text message alerts to be notified when your session is about to expire (carrier rates apply).

You can extend the length of your parking session without returning to your vehicle, but will be limited to the maximum duration permitted under local area parking restrictions. For example, you will not be permitted to extend the duration of your parking session beyond one hour in an area with a maximum one-hour time limit.

 

  •     Parking costs are automatically charged to the credit card associated with your account.
  •     You can receive optional text message alerts when your session is about to expire (carrier rates apply).
  •     You are limited to the maximum parking duration permitted under local area parking restrictions.
  •     Parking time is not transportable from one location to another.
  •     You must enter the location number of the sign directly in front of your vehicle.
  •     Parking enforcement officers have access to a real-time list of who has paid by phone

1.  How does the Parking Enforcement Officer know I’ve paid by phone?

Parking Enforcement Officers have access to a real-time list of paid vehicles and licence plate numbers at each location through a handheld device.

2.  How does early payment work when using PayByPhone?

PayByPhone can be used by customers remotely and in real-time, which provides customers with the ability to pay for parking at anytime and anywhere once the paid parking period has commenced. Following all regulatory signage and restrictions, customers can still park at a location prior to the paid parking period beginning. To pay for parking using one of PayByPhone’s several payment options, customers simply note the 5 digit location number to initiate payment once the paid parking period begins.

3. How do I add an additional vehicle to my account? 

You add or edit vehicles to your account using one of the mobile phone applications, by logging in online at www.PayByPhone.com, or by calling 1-866-234-7275.

4.  Is it safe to do a credit card transaction on a mobile phone?

Yes. Your credit card number is encrypted when you sign up and is never entered, displayed, or spoken during a transaction.

5.  Do I get a receipt?

Yes. You can view all your transactions by logging onto your account at www.PayByPhone.com. E-mail receipts are also available if you select the feature on your profile.

6.  Does paying by phone cost extra?

Registering for an account is free.

Normal parking charges and mobile phone rates apply, plus a service fee of 35 cents will be charged to your credit card per transaction.

7.  Do text message reminders cost extra?

No. (Note: Additional charges may apply depending on your mobile phone carrier.)

8.  Who do I contact if I’m having technical problems?

A PayByPhone customer service representative can be reached at 1-866-234-7275, or by emailing customerservice@paybyphone.com