Guideline B: Parking Service

Responsible Office: Campus Parking Services
Responsible Officer: Director, Business Operations
Effective Date: July 1, 2020
Approving Authority: Associate Vice-President, Physical Resources


The purpose of this document is to identify and provide a brief description of the types of parking services that may be established and available on University property.

The defined terms in the Highway Traffic Act (Ontario) and in the Guideline A: Principles and Standards apply equally in this guideline.

Most parking options on University property require a parking account be setup prior to parking. By registering in advance with Campus Parking Services, should the University observe a potential concern with your vehicle, including, but limited to, headlights or interior lights left on, a flat tire or possible evidence of a break-in, etc. Campus Parking Services can notify you of the potential concern immediately.

There are two account types: 1) the University main parking account for students, employees, University units, and permitted service contractors using public and/ or permit parking; and 2) PayByPhone, the University’s third party parking app, for visitors using public parking only.

B3.1. University Parking Account Setup

A parking account is required to be setup and activated prior to purchasing permit parking and is optional prior to purchasing public parking. A parking account can be setup online using the Campus Parking Services parking portal with your UofG central login and password; alternatively, a Parking Account Registration form can be completed online and submitted to Campus Parking Services. Campus Parking Services will confirm account setup. Visitors may also create a visitor account in the parking portal.

For employees and students, account setup and activation requires the following mandatory personal information: name, student or employee number, office, home and local address, as applicable, UofG email address, mobile telephone number, pre-registration of up to three vehicles, including the make, model and licence plate number and issuing province/ state, and account-holder’s/ permit-holder’s acknowledgement and agreement to observe and comply with the requirements of this policy, including the regulations.

For visitors, account setup and activation requires the following mandatory personal information: name, unique id created by the visitor, home address, email address, mobile telephone number, pre-registration of vehicle, including the make, model and license plate number and issuing province/ state, and the prospective permit-holder’s acknowledgement and agreement to observe and comply with the requirements of this policy, including the regulations.  Visitor parking accounts will have limited access to the types of parking available.  If there is interest in a particular permit, Campus Parking Services may be contacted after the visitor account has been activated to assess providing privileges to additional types of parking.

Once an account has been activated, either: 1) permit parking may be purchased using the University parking account in accordance with any further requirements under this Guideline B: Parking Services and Guideline C: Permit Parking, as applicable; or 2) public parking may be purchased using the University parking account at posted discounted rates.

B3.2. PayByPhone Parking Account Setup

To pay for public parking using PayByPhone first requires a PayByPhone account be setup by downloading the mobile PayByPhone app, using the online PayByPhone website or calling the PayByPhone service number and providing the personal account information necessary to activate the account.

Account setup and activation requires the following minimum personal information: telephone number and vehicle licence plate number and issuing province/ state.

Once an account has been activated, public parking can be purchased using PayByPhone at posted rates without discount.

B3.3. Accuracy and Completeness of Information

The completeness and accuracy of information in a parking account is the sole responsibility of the permit-holder/ account-holder. Campus Parking Services, relying on parking account information being accurate and complete, assumes no responsibility or liability for any delay or failure to process payments, to provide parking and/ or for any enforcement of this policy, including these regulations, that may occur as a result of information provided being incomplete or inaccurate.

B3.4. Notification of Changes

Permit-holders/ account-holders are responsible for notifying Campus Parking Services within five business days of any change to any information provided in their parking account.

B3.5. Virtual Permits

Upon receipt of payment for parking fees, a virtual permit is issued by Campus Parking Services to the permit-holder against the licence plate of the vehicle(s) provided/ registered in the permit-holder’s parking account.

For public parking, the virtual permit expires at the end of the parking time purchased; for permit parking, subject to any recurring renewal and/ or further payment being made and received, the virtual permit expires at the end of the period for which payment was last received.

To provide a variety of options for community members with physical disabilities, accessible parking is distributed among certain public and permit parking lots. While the University strives to exceed municipal zoning requirements for accessible parking on University property, from time to time the number of applicants requesting accessible parking may exceed the number of accessible spaces available and, therefore, as is the case for parking in general, accessible parking cannot be guaranteed.

The requirements, process or regulations that apply to specific types of public and permit parking apply equally to accessible parking, except that parking in and the use of an accessible parking space is restricted to persons conspicuously displaying in the vehicle’s front windshield, their valid accessible parking permit issued by an appropriate authority. Such permits include the following ServiceOntario permits: yellow permits for persons with permanent disabilities; orange permits for persons with disabilities considered to be subject to change; gold permits for short-term disabilities ranging from two to twelve months; and green permits for a company or non-for profit organization transporting persons with disabilities.

Public parking is intended primarily for visitors, invited guests and community members without permit parking.

Public parking is available for use during posted hours of operations on a short-term, first-come/ first-serve, pay-as-you-use basis with no in-and-out privileges. Persons using public parking remain solely responsible for purchasing sufficient parking time at all times.

To purchase public parking, login in to either the University parking website online or the PaybyPhone app or online website or call the PayByPhone service number on the applicable parking sign and, following the respective prompts, enter: the 4- to 5-digit location code advertised on the parking lot sign; the day rate or desired (or maximum) amount of parking time; your credit card particulars, including the 3-digit security code; and confirm your selection. Any additional time may be purchased by revisiting your account through the respective online website, downloaded app or by redialing the PayByPhone service number, entering/ providing the additional time desired.

Any vehicle that remains parked after the parking time purchased has elapsed is in violation of this policy, including these regulations, and subject to University sanction.

Should a vehicle park in public parking outside of posted hours of operations and remain parked at the next commencement of posted hours of operation, a payment reminder notice will be placed on the vehicle’s windshield and the driver will be required to make payment promptly that same day. Failure to pay the same day constitutes a violation of this policy, including these regulations, and subject to University sanction.

Permit parking permit-holders are not permitted to park in public parking without paying the appropriate public parking fees.

Public parking is monitored for parking enforcement by Campus Parking Services using the PayByPhone mobile enforcement app.

B5.1. Electric Vehicle Charging Station

Parking Public electric vehicle charging station parking can be purchased using PayByPhone only. Electric vehicle charging stations are reserved for electric vehicles to park while being charged. Electric vehicles are only permitted to be parked during the charging cycle up to a daily maximum of four hours. Any electric vehicle that remains parked after the parking time purchased has elapsed is in violation of this policy, including these regulations, and subject to University sanction. The parking rate charged is for parking only and there will be no charge for electricity as a commodity.  Permit parking permit-holders are not permitted to park and charge their electric vehicle in public electric vehicle charging station parking without paying the appropriate parking fees University fleet vehicles are exempt from the requirement to pay the parking fee while using an electric vehicle charging station parking space

Permit parking is available for use during posted hours of operations typically for a fixed parking fee paid in advance on a monthly basis with in-and-out privileges in some instances. Permit parking may be purchased online or in person at the Campus Parking Services office.

Only one registered vehicle may be parked in permit parking at a time. Parking more than one registered vehicle concurrently on University property is not permitted, unless the other registered vehicle is parked in public parking and the applicable public parking fee has been paid.

B6.1. Yellow Zone Permit Parking: Value Perimeter Parking

Yellow zone permit parking is value parking with parking spaces in perimeter parking lots (yellow zone designation) being available on a first-come, first-serve basis to yellow zone permit-holders during posted hours of operation.

Being the most-economically priced parking on campus, yellow zone permit-holders cannot be guaranteed parking will be available in their preferred, or any, yellpw zone parking lot, particularly during peak demand periods.  In-and-out privileges are subject to the availability of parking in yellow zone parking lots and, therefore, cannot be assured.

Yellow zone permit-holders may park in any available parking space in any yellow zone parking lot. If their preferred yellow zone lot is full, yellow zone permit-holders will be required to find available parking, if any, in another yellow zone parking lot.

Yellow zone permits may be oversubscribed or oversold by up to 35% more than the total number of parking spaces available in the yellow zone parking lots. In the unlikely event that every yellow zone parking lot becomes full, yellow zone permit-holders will be required to use, if available, public parking and pay the applicable parking charges for use.

If interest or demand for yellow zone parking exceeds availability, a wait list may be maintained.

B6.2. Red Zone Permit Parking: Basic Interior Parking

Red zone permit parking is basic parking with parking spaces in interior parking lots (red zone designation) being available on a first-come, first-serve basis to red zone permit-holders during posted hours of operation.

As a basic parking option on campus, red zone permit-holders cannot be guaranteed parking will be available in their preferred, or any, red zone parking lot, particularly during peak demand periods. In-and-out privileges are subject to the availability of parking in red zone parking lots and, therefore, cannot be assured.

Red zone permit-holders may park in any available parking space in any red zone parking lot. If their preferred red zone lot is full, red zone permit-holders will be required to find available parking, if any, in another red zone parking lot.

Red zone permits may be oversubscribed or oversold by up to 20% more than the total number of parking spaces available in the red zone parking lots. In the unlikely event that every red zone parking lot becomes full, red zone permit-holders may use any available yellow zone parking lot, if any, designated as overflow without additional charge. For greater clarity, the following yellow zone parking lots are not designated as overflow parking and are not available for such overflow: P14, P15 and P19.

If interest or demand for red zone parking exceeds availability, a wait list may be maintained.

B6.3. Black Zone Permit Parking: Premium Interior Parking

Black zone permit parking is premium parking with a parking space in a specific interior parking lot (black zone designation) being reserved for each black zone permit-holder assigned to that specific black zone parking lot.

As a premium parking option on campus, black zone permit-holders are guaranteed parking availability in their assigned black zone parking lot with unlimited in-and-out privileges 24 hours/ day, 365-days/ year.

Black zone permit-holders may park in any available parking space in their assigned black zone parking lot. In the unlikely event that a permit-holder’s assigned black zone parking lot is full, the permit-holder is urged to notify Campus Parking Services of the issue and is further encouraged to use any nearby red or yellow zone parking lot while Campus Parking Services investigates and resolves the matter.

This premium parking option further offers black zone permit-holders use of any available red or yellow zone parking in another part of campus while attending a University business function in that part of campus, e.g. a black zone permit-holder, who is assigned black zone parking in parking lot P1, may use any available red or black parking lot on the west side of campus while attending a University business function on that side of campus.

Black zone permits are neither oversubscribed nor oversold resulting in the ratio of parking spaces to permit-holders in each black zone parking lot being 1:1.

If interest or demand for black zone parking exceeds availability, a wait list may be maintained.

B6.4. Motorcycle Zone Permit Parking

Motorcycle zone permit parking is optional parking for motorcycles with parking spaces in motorcycle zone parking lots being available on a first-come, first-serve basis to motorcycle zone permit-holders during posted hours of operation.

Motorcycle zone permit-holders cannot be guaranteed parking will be available in their preferred, or any, motorcycle zone parking lot, particularly during peak demand periods. In-and-out privileges are subject to the availability of parking in motorcycle zone parking lots and, therefore, cannot be assured.

Motorcycle zone permit-holders may park in any available parking space in any motorcycle zone parking lot. If their preferred motorcycle zone parking lot is full, motorcycle zone permit-holders will be required to find parking, if available, in any other motorcycle zone parking lot. A motorcycle kickstand support plate must be used to prevent damage from the kickstand to the parking surface.

Motorcycle zone permits may be oversubscribed/ oversold.

Motorcycle zone parking permits are typically issued on an annual basis subject to motorcycle zone permit availability. No wait list is maintained for motorcycle zone permit parking.

University-related permit parking is available for use during posted hours of operations by University units typically for a monthly permit fee with in-and-out privileges in some instances.

 

The University unit permit-holder is responsible to the University for the University unit permit-holder’s conduct, acts and omissions and for the conduct, acts and omissions of the driver and passengers in the University unit permit-holder’s registered vehicle.

B7.1. University Vehicle Parking

University vehicle parking spaces are available for parking University vehicles.  University vehicles are required to registered with both Campus Parking Services and University Fleet Services to park on-campus. With the endorsement of the respective University unit leader, University units purchase from Campus Parking Services monthly permits for each University vehicle registered. University vehicle value permit parking is available in yellow zone permit parking lot P30, while University vehicle basic permit parking is available in any red or yellow zone permit parking lot. The University unit leader appoints a University unit permit-holder to administer and assume overall responsibility for the University units’ observance and compliance with this policy, including the regulations. Availability of University vehicle parking cannot be guaranteed and University units remain fully responsible for operating, storing and parking their University vehicles in compliance with this policy, including the regulations, and for observing and complying with this policy, including the regulations.

B7.2. Service Vehicle Parking

Service vehicle parking spaces are restricted for use by registered service contractors (See section B8.2 Service Contractor Parking) and certain University service units that routinely perform delivery or maintenance work/ service across University property.

Service vehicle permit parking may be purchased by permitted University service units from Campus Parking Services. University service unit employees are not permitted to use service vehicle permit parking to park their personal vehicles in service vehicle parking spaces near their primary assigned work location.

B7.3. HPC Clinic Parking

HPC clinic parking spaces are available to public clinic clients for parking while attending a clinic appointment. As a University unit, the Health and Performance Centre purchases from Campus Parking Services designated premium permit parking for this specific use. While attending a clinic appointment, public clinic clients may park for no additional charge to the public clinic client in any available HPC clinic parking space. To validate users of HPC clinic parking spaces as public clinic clients, HPC will register each public clinic client’s vehicle with Campus Parking Services while parked in a HPC clinic parking space. Availability of HPC clinic parking spaces cannot be guaranteed and, should HPC clinic parking become unavailable, public clinic clients may use any available public parking and are required to pay the applicable parking fees. Students, employees and contractors of the University, even if they are clinic clients, are not permitted to use HPC clinic parking at any time.

B7.4. External Governor and Trustee Parking

Permit parking is available for external members of the University’s Board of Governors and Board of Trustees. As a University unit, the University Secretariat purchases from Campus Parking Services annual permits for this specific purpose. External governors and trustees are required to register with Campus Parking Services (may be through the University Secretariat) to activate their permit parking privileges. When registered, external governors and trustees, while involved in a Board-related activity on University property, may park in available public parking or black and red zone permit parking for no additional charge to the external governor or trustee.

B7.5. Emergency Services Parking

Emergency services parking spaces are restricted for use by Campus Community Police, including Fire Prevention Office, and any emergency service authority, including police, fire and paramedic service vehicles.

B7.6. Prepaid Visitor Parking

Prepaid visitor parking is available for a single use without in-and-out privileges by the invited guests and visitors, including visiting groups and special events, of University units. University units may purchase prepaid visitor parking permits from Campus Parking Services.

To be valid, each prepaid visitor parking permit must be conspicuously displayed face up (with the date of issue showing legibly in permanent marking and matching the date of use) on the driver’s side of the vehicle’s interior dashboard and clearly visible from outside of the vehicle at all times while on University property. When displayed and marked properly, invited guests/ visitors may park in any available public parking space or designated parking lot indicated on their parking permit for a single use/ single day without in-and-out privileges for no additional charge to the guest/ visitor on the day issued. Any parking permit used that does not strictly meet this requirement will be deemed to be invalid and its use a contravention of this policy, including the regulations.

B7.7. Special Event Parking

Special parking arrangements for large University-sponsored special events or visiting groups, such as convocation, may be requested normally with at least two weeks advance notice to Campus Parking Services. If such request can be accommodated at the University and is approved by Campus Parking Services, the University unit sponsoring the large group or special event may be charged the cost of the parking fees together with any additional costs incurred by Campus Parking Services for directional signage, traffic officers, etc.

Advance notice of parking lot closures/ repurposing will normally posted several days in advance on the University website and at affected parking lots.

Any vehicle remaining parked at the time access to the parking lot has been closed or otherwise restricted for a University special event is in violation of this policy, including these regulations, and subject to University sanction, including immediate towing at the sole risk and expense of the driver/ owner.

Various types of other parking and services, where and as provided on University property, are available for use only during posted hours of operations by community members, as may be restricted herein, typically on a first-come, first-served, fee-for-service basis with no in-and-out privileges.

B8.1. Continuing Education Parking

Persons enrolled in a University continuing education course or program may park in public, black or red zone permit parking between the hours of 6:00 p.m. and 10:00 p.m. weekdays and 8:00 a.m. to 10:00 p.m. on weekends, unless otherwise restricted by official signs, for no additional charge to the person.

B8.2. Service Contractor Parking

Service vehicle parking spaces are restricted for use by certain University service units and registered service contractors while engaged and performing delivery or maintenance work or services on University property. Service contractor vehicles must be properly branded or marked and be registered with Campus Parking Services. Permitted service contractors purchase from Campus Parking Services annual permits for each service contractor vehicle registered.

Availability of service vehicle parking cannot be guaranteed and, should service vehicle parking become unavailable, service contractors may use any available public parking, excluding parking lots P31 and P44, and are required to pay the applicable parking fees without any compensation whatsoever from the University.

All other contractor vehicles, including unmarked contractor vehicles (placing a business card or company sign on the interior dashboard is not acceptable marking) and employee personal vehicles, may park in public parking and will be required to pay the applicable parking fees without any compensation whatsoever from the University.

B8.3. Construction Parking

Construction vehicle parking may be established from time to time for use by construction contractor and subcontractor employees while engaged and performing construction on University property and be registered with the University at Campus Parking Services.

Availability of construction vehicle parking cannot be guaranteed. Should construction parking spaces become full, construction vehicles may park in public parking and will be required to pay the applicable parking fees without any compensation whatsoever from the University. Construction contractors and subcontractors are not permitted to use service vehicle parking at any time. Off-loading and loading of construction products, materials, debris, etc. from branded/ marked construction vehicles may only be performed with a special exemption parking permit issued by the Campus Parking Services.

B8.4. Loading Zones

Loading zones are for the express purpose of the receiving or shipping of goods for the University. Loading zones are restricted to authorized vehicles parked, normally no longer than 20 minutes, for off-loading or loading supplies, materials, equipment and product and other goods for the University.

B8.5. Transit Terminal

Except as otherwise permitted by the University, the transit terminal is for use by permitted transit commissions, including Guelph Transit and Metrolinx/ GO Transit, and permitted commercial bus companies, including Greyhound, to park, stop and stand permitted transit/ commercial buses to receive and discharge passengers.

B8.6. Bus Stands

Bus stands are for use by other commercial bus companies to stop, stand or park to receive or discharge passengers for University sponsored or sanctioned events on- or off-campus, including varsity or recreational athletic events and off-campus excursions.

Availability of bus stands cannot be guaranteed and only after posted hours of operations of public or permit parking may buses use public or permit parking for such purpose as identified from time to time in advance by Campus Parking Services.

B8.7. Taxi Stands

Taxi stands are for use by taxi or limousine companies for stopping, standing or parking to receive or discharge passengers, provided always that such companies are: authorized to do so in advance by the University authority; park only in the spaces provided and normally not park for longer than 30 minutes at one time; stop, stand or park where permitted for the immediate receiving or discharging of passengers; and agree to and direct company drivers to comply with any further requirements of this policy, including these regulations.

Availability of taxi stand parking cannot be guaranteed and, should the taxi stand become full, all other taxis or limousines must not stop, stand or park elsewhere on University property, except for the immediate receipt or discharge of passengers.

B8.8 Bicycle Parking

Cyclists may only park their bicycles in outdoor bicycle stands or bicycle racks provided by the University for no additional charge to the cyclist and shall refrain from bringing their bicycles indoors (indoor bicycle storage areas excepted) and from securing bicycles to benches, fences, signposts, trees, waste or recycling receptacles or any other object.

​​​​​​​B8.9. Special Exemption Parking

From time to time, special circumstances may arise where a vehicle may be required to park, stop, stand or otherwise be driven or operated in an otherwise restricted location and is only permitted to do so with a special exemption parking permit authorized in advance by the Campus Parking Services for a specific purpose, in a specific location(s) and for a specific time period(s).