Visitor Parking Services

Visitor parking services provide short‑term, pay‑as‑you‑use parking options for individuals who do not hold a University parking permit. These services include visitor parking account setup, selection and purchase of parking time, and associated payment processes.

Visitor parking is intended for:

• members of the general public;
• invited guests;
• students and employees without permits; and
• other community members requiring occasional parking.

Visitor parking operates on a first‑come, first‑served, fee‑for‑service model during posted hours. Permit holders may not park in visitor areas without paying the required visitor fee.

A11.1. Visitor Parking Accounts

Visitor parking typically requires advance setup of a parking account. Users may:

• register through an approved third‑party mobile application (e.g., PayByPhone, HONK, Offstreet); or
• create an account through the University’s online parking portal.

Account setup requires relevant personal information and vehicle details. Information must remain accurate and complete, and account holders are responsible for updating their information prior to purchasing parking.

A11.2. Purchasing Visitor Parking

Visitor parking may be purchased by:

• logging into the University parking portal;
• using PayByPhone, HONK, or Offstreet (via app or website); or
• calling the PayByPhone service number posted on parking signage.

Users must select the correct location code, parking duration, vehicle, and payment method. An electronic receipt is issued to the licence plate registered.

There is no grace period for parking. Payment is required immediately before leaving a vehicle unattended. Additional time may be purchased before the current session expires.

Failure to purchase and maintain valid paid parking time during posted hours constitutes a parking violation.

A11.3. Accessible Parking

Accessible visitor parking requires:

• a valid ServiceOntario Accessible Parking Permit clearly displayed;
• the named permit holder to be present (as driver or passenger); and
• advance payment through the PayByPhone application.

As with all parking categories, accessible visitor parking availability cannot be guaranteed.

A11.4. Visitor EV Charging

Visitor EV charging operates on a pay‑as‑you‑park basis. The following requirements apply:

• Parking fees apply to the parking space only; no electricity fees are charged.
• Only electric vehicles may park in designated EV charging spaces.
• EV charging stations may be used only during posted hours.
• Four‑hour maximum: P4, P12, P23, P31
• No time limit: P15, P48, P49, P30, P59
• Vehicles must be actively charging—meaning they are drawing electrical current as indicated by the charging station or the vehicle’s charging system—while occupying an EV charging space. Vehicles not actively charging are in violation.