B1. Parking Accounts
Most parking options on University property require a parking account be setup prior to parking. By registering in advance with Campus Parking Services, should the University observe a potential concern with your vehicle, including, but limited to, headlights or interior lights left on, a flat tire or possible evidence of a break-in, etc. Campus Parking Services can notify you of the potential concern immediately.
There are two account types: 1) the University main parking account for students, employees, University units, and permitted service contractors using public and/ or permit parking; and 2) PayByPhone and HONK mobile APP, the University’s third party parking apps, for visitors using public parking only.
B1.1. University Parking Account Setup
A parking account is required to be setup and activated prior to purchasing permit parking and is optional prior to purchasing public parking. A parking account can be setup by completing a Parking Account Registration online form. Campus Parking Services will confirm account setup. Visitors may also create a visitor account in the parking portal.
For employees, students and visitors, account setup and activation requires the following mandatory personal information: name, student or employee number, office, home and local address, as applicable, U of G email address, mobile telephone number, pre-registration of up to three vehicles, including the make, model and licence plate number and issuing province/ state, and account holder’s/ permit holder’s acknowledgement and agreement to observe and comply with the requirements of this policy, including the regulations.
Visitor parking accounts will have limited access to the types of parking available. If there is interest in a particular permit, Campus Parking Services may be contacted after the visitor account has been activated to assess providing privileges to additional types of parking.
Once an account has been activated, either, permit parking may be purchased using the University parking account in accordance with any further requirements under this Guideline B: Parking Services and Guideline C: Permit Parking, as applicable.
B1.2. PayByPhone/HONK Parking Account Setup
To pay for public parking using PayByPhone/HONK first requires a PayByPhone/HONK account be setup by downloading the mobile PayByPhone/HONK app, using the online PayByPhone/HONK website or calling the PayByPhone service number and providing the personal account information necessary to activate the account.
Account setup and activation requires the following minimum personal information: telephone number and vehicle licence plate number and issuing province/ state.
Once an account has been activated, public parking can be purchased using PayByPhone/HONK at posted rates.
B1.3. Accuracy and Completeness of Information
The completeness and accuracy of information in a parking account is the sole responsibility of the permit-holder/ account-holder. Campus Parking Services, relying on parking account information being accurate and complete, assumes no responsibility or liability for any delay or failure to process payments, to provide parking and/ or for any enforcement of this policy, including these regulations, that may occur as a result of information provided being incomplete or inaccurate.
B1.4. Notification of Changes
Permit-holders/ account-holders are responsible for notifying Campus Parking Services within five business days of any change to any information provided in their parking account.
B1.5. Virtual Permits
Upon receipt of payment for parking fees, a virtual permit is issued by Campus Parking Services to the permit-holder against the licence plate of the vehicle(s) provided/ registered in the permit holder’s parking account.
For public parking, the virtual permit expires at the end of the parking time purchased; for permit parking, subject to any recurring renewal and/ or further payment being made and received, the virtual permit expires at the end of the period for which payment was last received.
To provide a variety of options for community members with physical disabilities, accessible parking is distributed among certain public and permit parking lots. While the University strives to exceed municipal zoning requirements for accessible parking on University property, from time to time the number of applicants requesting accessible parking may exceed the number of accessible spaces available and, therefore, as is the case for parking in general, accessible parking cannot be guaranteed.
The requirements, process or regulations that apply to specific types of public and permit parking apply equally to accessible parking, except that parking in and the use of an accessible parking space is restricted to persons conspicuously displaying in the vehicle’s front windshield, their valid accessible parking permit issued by an appropriate authority. Such permits include the following ServiceOntario permits: yellow permits for persons with permanent disabilities; orange permits for persons with disabilities considered to be subject to change; gold permits for short-term disabilities ranging from two to twelve months; and green permits for a company or non-for profit organization transporting persons with disabilities.
B3. Public Parking
Public parking is intended primarily for visitors, invited guests and community members without permit parking.
Public parking is available for use during posted hours of operations on a short-term, first-come/ first-serve, pay-as-you-use basis with no in-and-out privileges. Persons using public parking remain solely responsible for purchasing sufficient parking time at all times.
To purchase public parking, login in to either the University parking website online or the PaybyPhone/HONK app or online website or call the PayByPhone service number on the applicable parking sign and, following the respective prompts, enter: the 4- to 5-digit location code advertised on the parking lot sign; the day rate or desired (or maximum) amount of parking time; your credit card particulars, including the 3-digit security code; and confirm your selection. Any additional time may be purchased by revisiting your account through the respective online website, downloaded app or by redialing the PayByPhone service number, entering/ providing the additional time desired.
Any vehicle that remains parked after the parking time purchased has elapsed is in violation of this policy, including these regulations, and subject to University sanction.
Failure to pay constitutes a violation of this policy, including these regulations, and subject to University sanction.
Permit parking permit-holders are not permitted to park in public parking without paying the appropriate public parking fees.
Public parking is monitored for parking enforcement by Campus Parking Services using the T2 Systems mobile enforcement app.
B4.Electric Vehicle Charging Station
Electric vehicle charging station parking can be accessed by green parking permit holders for the purpose of charging their electric vehicle. Electric vehicle charging stations are reserved for electric vehicles to park while being charged. Electric vehicles are only permitted to be parking in an electric vehicle charging station parking space during the active charging cycle up to a daily maximum of four (4) hours. Any electric vehicle that remains parked after the daily maximum of four (4) hours has elapsed is in violation of this policy, including these regulations, and subject to University sanction.
Electric vehicle charging stations parking spaces can be accessed by those who do not hold either a green parking permit, by paying the appropriate parking fees through paybyphone/HONK. The parking rate charged is for parking only and there will be no charge for electricity as a commodity.
University fleet vehicles are exempt from having to hold a parking permit while using an electric vehicle charging station parking space.
B5. Permit Parking
Permit parking is available for use during posted hours of operations typically for a fixed parking fee paid in advance on a monthly basis with in-and-out privileges in some instances. Permit parking may be purchased online.
Only one registered vehicle may be parked in permit parking at a time. Parking more than one registered vehicle concurrently on University property is not permitted, unless the other registered vehicle is parked in public parking and the applicable public parking fee has been paid.
B5.1. Yellow Zone Permit Parking: Value Perimeter Parking
Yellow zone permit parking is value parking with parking spaces in perimeter parking lots (yellow zone designation) being available on a first-come, first-serve basis to yellow zone permit-holders during posted hours of operation.
Being the most economically priced parking on campus, yellow zone permit-holders cannot be guaranteed parking will be available in their preferred, or any, yellow zone parking lot, particularly during peak demand periods. In-and-out privileges are subject to the availability of parking in yellow zone parking lots and, therefore, cannot be assured.
Yellow zone permit-holders may park in any available parking space in any yellow zone parking lot. If their preferred yellow zone lot is full, yellow zone permit-holders will be required to find available parking, if any, in another yellow zone parking lot.
Yellow zone permits may be oversubscribed or oversold by up to 35% more than the total number of parking spaces available in the yellow zone parking lots. In the unlikely event that every yellow zone parking lot becomes full, yellow zone permit-holders will be required to use, if available, public parking and pay the applicable parking charges for use.
If interest or demand for yellow zone parking exceeds availability, a wait list may be maintained.
B5.2. Red Zone Permit Parking: Basic Interior Parking
Red zone permit parking is basic parking with parking spaces in interior parking lots (red zone designation) being available on a first-come, first-serve basis to red zone permit-holders during posted hours of operation.
As a basic parking option on campus, red zone permit-holders cannot be guaranteed parking will be available in their preferred, or any, red zone parking lot, particularly during peak demand periods. In-and-out privileges are subject to the availability of parking in red zone parking lots and, therefore, cannot be assured.
Red zone permit-holders may park in any available parking space in any red zone parking lot. If their preferred red zone lot is full, red zone permit-holders will be required to find available parking, if any, in another red zone parking lot.
Red zone permits may be oversubscribed or oversold by up to 30% more than the total number of parking spaces available in the red zone parking lots. In the unlikely event that every red zone parking lot becomes full, red zone permit-holders may use any available yellow zone parking lot, if any, designated as overflow without additional charge. For greater clarity, the following yellow zone parking lots are not designated as overflow parking and are not available for such overflow: P14, and P19.
If interest or demand for red zone parking exceeds availability, a wait list may be maintained.
B5.3. Black Zone Permit Parking: Premium Interior Parking
Black zone permit parking is premium parking with a parking space in a specific interior parking lot (black zone designation) being reserved for each black zone permit-holder assigned to that specific black zone parking lot.
As a premium parking option on campus, black zone permit-holders are guaranteed parking availability in their assigned black zone parking lot with unlimited in-and-out privileges 24 hours/ day, 365-days/ year.
Black zone permit holders may park in any available parking space in their assigned black zone parking lot. In the unlikely event that a permit-holder’s assigned black zone parking lot is full, the permit-holder is urged to notify Campus Parking Services of the issue and is further encouraged to use any nearby red or yellow zone parking lot while Campus Parking Services investigates and resolves the matter.
This premium parking option further offers black zone permit-holders use of any available red or yellow zone parking in another part of campus while attending a University business function in that part of campus, e.g. a black zone permit-holder, who is assigned black zone parking in parking lot P1, may use any available red or black parking lot on the west side of campus while attending a University business function on that side of campus.
Black zone permits are neither oversubscribed nor oversold resulting in the ratio of parking spaces to permit-holders in each black zone parking lot being 1:1.
If interest or demand for black zone parking exceeds availability, a wait list may be maintained.
B5.4. Motorcycle Zone Permit Parking
Motorcycle zone permit parking is optional parking for motorcycles with parking spaces in motorcycle zone parking lots being available on a first-come, first-serve basis to motorcycle zone permit-holders during posted hours of operation.
Motorcycle zone permit-holders cannot be guaranteed parking will be available in their preferred, or any, motorcycle zone parking lot, particularly during peak demand periods. In-and-out privileges are subject to the availability of parking in motorcycle zone parking lots and, therefore, cannot be assured.
Motorcycle zone permit-holders may park in any available parking space in any motorcycle zone parking lot. If their preferred motorcycle zone parking lot is full, motorcycle zone permit-holders will be required to find parking, if available, in any other motorcycle zone parking lot. A motorcycle kickstand support plate must be used to prevent damage from the kickstand to the parking surface.
Motorcycle zone permits may be oversubscribed/ oversold.
Motorcycle zone parking permits are typically issued on an annual basis subject to motorcycle zone permit availability. No wait list is maintained for motorcycle zone permit parking.
B6. University - Related Permit Parking and Services
University related permit parking is available for use during posted hours of operations by University units typically for a monthly permit fee with in-and-out privileges in some instances.
The University unit permit-holder is responsible to the University for the University unit permit holder’s conduct, acts and omissions and for the conduct, acts and omissions of the driver and passengers in the University unit permit holder’s registered vehicle.
B6.1. University/Fleet Vehicle Parking
University/Fleet vehicles parking spaces for parking University/Fleet spaces and red/yellow permit areas. Fleet vehicles not being used for consecutive days or months are asked to park in P30. University vehicles are required to registered with both Campus Parking Services and Transportation Services to park on-campus. Availability of University vehicle parking cannot be guaranteed and University units remain fully responsible for operating, storing and parking their University/Fleet vehicles in compliance with this policy, including the regulations, and for observing and complying with this policy, including the regulations.
B6.2. Service Vehicle Parking
Service vehicle parking spaces are restricted for use by registered service contractors and certain University service units that routinely perform delivery or maintenance work/ service across University property.
University Service vehicle permit parking may be purchased by permitted University Departments from Campus Parking Services. University employees are not permitted to use service vehicle permit parking to park their personal vehicles in service vehicle parking spaces near their primary assigned work location.
Commercial Service vehicle permit parking may be purchased by permitted service contractors from Campus Parking Services for each service contractor vehicle registered. Permits are to be purchased through the online parking portal. Contractor vehicles, including unmarked contractor vehicles and contractor personal vehicles may purchase: contractor service permits, red zone permits (May - Aug) and yellow zones permits.
Availability of service/contractor vehicle parking cannot be guaranteed and, should service/contractor vehicle parking become unavailable, service contractors may park in red/yellow zones with their contractor service permit. Contractor's parking in public parking areas are required to pay the applicable parking fees without any compensation whatsoever from the University. Contractor parking is excluded in parking lots P31 and P44.
B6.3. HPC Clinic Parking
HPC clinic parking spaces are available to public clinic clients for parking while attending a clinic appointment. As a University unit, the Health and Performance Centre purchases from Campus Parking Services designated premium permit parking for this specific use. While attending a clinic appointment, public clinic clients may park for no additional charge to the public clinic client in any available HPC clinic parking space. To validate users of HPC clinic parking spaces as public clinic clients, HPC will register each public clinic client’s vehicle with Campus Parking Services while parked in a HPC clinic parking space. Availability of HPC clinic parking spaces cannot be guaranteed and, should HPC clinic parking become unavailable, public clinic clients may use any available public parking and are required to pay the applicable parking fees.
B6.4. External Governor and Trustee Parking
Permit parking is available for external members of the University’s Board of Governors and Board of Trustees. As a University unit, the University Secretariat purchases from Campus Parking Services annual permits for this specific purpose. External governors and trustees are required to register with Campus Parking Services (may be through the University Secretariat) to activate their permit parking privileges. When registered, external governors and trustees, while involved in a Board-related activity on University property, may park in available public parking or black and red zone permit parking for no additional charge to the external governor or trustee.
B6.5. Prepaid Visitor Parking
Prepaid visitor parking is available for a single use without in-and-out privileges for the invited guests and visitors, including visiting groups and special events, of University units University Units may set up prepaid visitor parking permits from Campus Parking Services.
Visitors will be required to process their pre-paid parking permit via the online parking portal. Instructions will be provide to them on how to process their permit Invited guests/ visitors may park in the designated parking lot indicated on their parking permit for a single use/ single day without in-and-out privileges for no additional charge to the guest/ visitor on the day issued. Any parking permit used that does not strictly meet this requirement will be deemed to be invalid and its use a contravention of this policy, including the regulations.
B6.6. Special Event Parking
Special parking arrangements for large University sponsored special events or visiting groups, such as convocation, may be requested normally with at least two weeks advance notice to Campus Parking Services. If such request can be accommodated at the University and is approved by Campus Parking Services, the University unit sponsoring the large group or special event may be charged the cost of the parking fees together with any additional costs incurred by Campus Parking Services for directional signage, traffic officers, etc.
Advance notice of parking lot closures/ repurposing will normally posted several days in advance on the University website and at affected parking lots.
Any vehicle remaining parked at the time access to the parking lot has been closed or otherwise restricted for a University special event is in violation of this policy, including these regulations, and subject to University sanction, including immediate towing at the sole risk and expense of the driver/ owner.
B6.7. Continuing Education Parking
Persons enrolled in a University continuing education course or program may park in public, red or yellow zone permit parking between the hours of 5:00 p.m. and 10:00 p.m. weekdays and 8:00 a.m. to 10:00 p.m. on weekends, unless otherwise restricted by official signs, for no additional charge to the person.
B6.8. Construction Parking
Construction parking/hoarded areas may be established from time to time for use by construction contractor and subcontractor for supplies and material while engaged and performing construction on University property. These areas must be arranged through Campus Parking Services and the contractors are required to pay the applicable parking fees determined by Campus Parking Services. Availability of construction vehicle parking cannot be guaranteed. Construction contractors and subcontractors are not permitted to park their personal/ construction vehicles in the construction/hoarded areas any. Off-loading and loading of construction products, materials, debris, etc. from branded/ marked construction vehicles may only be performed with a special exemption parking permit issued by the Campus Parking Services.
B6.9. Loading Zones
Loading zones are for the express purpose of the receiving or shipping of goods for the University. Loading zones are restricted to authorized vehicles parked, normally no longer than 20 minutes, for off-loading or loading supplies, materials, equipment and product and other goods for the University.
B6.10. Transit Terminal
Except as otherwise permitted by the University, the transit terminal is for use by permitted transit commissions, including Guelph Transit and Metrolinx/GO Transit, and permitted commercial bus companies, to park, stop and stand permitted transit/commercial buses to receive and discharge passengers.
B6.11. Bus Stands
Bus stands are for use by other commercial bus companies to stop, stand or park to receive or discharge passengers for University sponsored or sanctioned events on- or off-campus, including varsity or recreational athletic events and off-campus excursions.
Availability of bus stands cannot be guaranteed and only after posted hours of operations of public or permit parking may buses use public or permit parking for such purpose as identified from time to time in advance by Campus Parking Services.
B6.12. Taxi Stands
Taxi stands are for use by taxi or limousine companies for stopping, standing or parking to receive or discharge passengers, provided always that such companies are: authorized to do so in advance by the University authority; park only in the spaces provided and normally not park for longer than 30 minutes at one time; stop, stand or park where permitted for the immediate receiving or discharging of passengers; and agree to and direct company drivers to comply with any further requirements of this policy, including these regulations.
Availability of taxi stand parking cannot be guaranteed and, should the taxi stand become full, all other taxis or limousines must not stop, stand or park elsewhere on University property, except for the immediate receipt or discharge of passengers.
B6.13. Bicycle Stand & Facilities
Outdoor bicycle stand facilities are provided throughout University property, typically near major buildings, at no-charge to users for parking their bicycles, electric bicycles (e-bikes) included, and electric kick-scooters (e-scooters) outdoors.
Removing the pedals makes the E-bike a motor vehicle, which requires a license, insurance and registration to operate. Refer to Motor Zone Permit Parking (sec B5.4.)
B6.14. Trailers, RVs, Campers & Motor Homes
Parking of any trailers, RVs, campers and motor homes on University property is strictly prohibited. Also refer to Maintaining Residence in a Vehicle Not Permitted (sec D2.4.).
B6.15. Special Exemption Parking
From time to time, special circumstances may arise where a vehicle may be required to park, stop, stand or otherwise be driven or operated in an otherwise restricted location and is only permitted to do so with a special exemption parking permit authorized in advance by the Campus Parking Services for a specific purpose, in a specific location(s) and for a specific time period(s).